Toward a New Era of Quality Improvement: Transforming Ideas into Action

Leslee Thompson, CEO, Health Standards Organization & Accreditation Canada

G. Ross Baker, Emeritus Professor, Institute of Health Policy, Management and Evaluation, University of Toronto

A dynamic, thought-provoking conversation with two leading health and healthcare experts in Quality Improvement. Drawing on lessons learned from the past, insights from the pandemic crisis and emerging trends from around the world, Leslee and Ross will dig into the realities of what it will take to improve health care quality as we move into the future. What are the new priorities for change and what are some ideas for tackling the barriers and opportunities ahead? In supporting health care leaders seeking to improve quality, what roles should governments/ government agencies, academics, the public, and Standards and Accreditation Bodies like HSO and Accreditation Canada play? This session will put the spotlight on hard realities and exciting opportunities for unleashing the next era of quality improvement, so that together we can move closer to a vision of safer care and more effective health systems.