Connected Care. Creating Better Healthcare Experiences. With UHN and VHA

Dr. Kevin Smith, President and CEO, University Health Network, Dr. Kathryn Nichol, President and CEO, VHA Home HealthCare, Carolyn Gosse, Vice President, Clinical, UHN at Home and Seniors Care and Courtney Bean, Vice President, Strategic Solutions and Partnerships, VHA Home HealthCare

University Health Network (UHN), a health system in Canada’s largest urban centre, launched a new model of care to improve the care experience with a focus on integrating all aspects of care whether in or outside of a hospital. This Program is developed and delivered in partnership with VHA Home HealthCare (VHA) as lead agency, home care provider, and collaborative partner to improve patient experience and outcomes across the patient journey. The Program launched rapidly with great results serving +13,000 patients. This presentation will highlight how trust, effective governance and the shared commitment of leadership helped navigate challenges and build collaboration to transform how patient care is delivered in Ontario.